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At Villa Vipkids, personal attention is our priority. Do you have questions about our childcare, would you like to discuss availability, or schedule a tour? We are happy to help!
Joan Melchior Kemperstraat 37AVan der Hoopstraat 46AIJdoornlaan 599Do you have any questions? You're not alone! We have listed the most common questions from parents for you.
Your registration has been successfully processed by us if you receive an automatic confirmation immediately after signing up (please also check your spam folder).
If you have not received a confirmation, please feel free to contact info@vip-kids.nl for the locations in Westerpark and info@villavipkids.nl for our location in Noord.
For some locations, particularly on Mondays, Tuesdays, and Thursdays, there is a waiting list. It is difficult to say exactly how long this waiting list is or when a spot will become available, as this depends on cancellations, relocations, or changes to the schedule. We will contact you ourselves as soon as a spot becomes available. You can always contact us to discuss other childcare options.
Yes, existing parents get priority and are placed first as soon as a spot becomes available.
This can happen, especially if you have been a customer of ours before. In that case, it is best to contact us by phone or email so that we can assist you further.
You can register very easily and without obligation via our website. It is advisable to always sign up immediately so that you are on the waiting list in case there is one.
There is currently a waiting list for some locations. It is especially busy on Mondays, Tuesdays, and Thursdays.
The waiting time varies by location and desired childcare day. This depends, among other things, on available spots that become available when children start primary school around the age of four or when families move. As a result, there is regular movement in the schedule.
Because this process is constantly changing, it is unfortunately not possible to provide an exact waiting time.
No, we work in order of arrival. We cannot indicate your current position, as this depends on various factors such as the start date and chosen days.
Unfortunately, it is not possible to move up the waiting list. However, we are happy to work with you: if you are flexible regarding days or locations, a spot may sometimes become available sooner.
Please feel free to contact us to discuss the possibilities.
Vipkids charges the childcare costs in advance. The invoicing coincides with the payment of the Childcare Allowance, which is usually transferred on the 20th of the month for the upcoming month.
Around the 15th of every month, we email the invoice for the following month to parents. In the KOVnet app, you can find invoices under 'documents' in the menu on the left, under the 'invoices' tab. If you have set up direct debit, the amount will be automatically debited on the 25th of the month.
Are you using manual payment? Then you have 15 days to pay the invoice.
We prefer to process payments via direct debit. This way, you are assured of timely payment and do not have to worry about paying the invoices on time.
It is also possible to pay the invoice manually. However, please ensure that you arrange payment within 15 days of receipt, i.e., before the end of the month. If this does not happen, a reminder process will follow, which is unfortunate as you may incur unnecessary costs.
If you have booked an extra day, it will only be invoiced if childcare was actually used. The extra day will be invoiced the following month.
Rates vary by location due to various factors, such as location, property rental price, and the level of competition in the area. These factors cause prices to vary by location.
You will immediately see how we work, how warm the atmosphere is, and how we give every child personal attention. We are happy to answer all your questions over a cup of coffee. 